Active Incident

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Box




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eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

External Services

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Fastly

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Zoom

Issue with Kaltura Live streaming Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming


October 3, 2024 12:29 CEST
October 3, 2024 10:29 UTC
[Investigating] Kaltura Live streaming is down. We are investigating.

October 3, 2024 14:21 CEST
October 3, 2024 12:21 UTC
[Resolved] Issue has been resolved.

October 4, 2024 08:35 CEST
October 4, 2024 06:35 UTC
[Investigating] Kaltura Live streaming is down again. We are investigating.

October 4, 2024 08:45 CEST
October 4, 2024 06:45 UTC
[Monitoring] Issue resolved with Kaltura Live streaming. Monitoring further.

October 14, 2024 11:18 CEST
October 14, 2024 09:18 UTC
[Investigating] Underlying cause is still not found so streams can still crash. They should now restart the service automatically and quickly, but it'll still interrupt running streams.
Zoom Recording issueOperational

Incident Status

Operational

Components

Zoom

Locations

Recording


September 2, 2024 14:22 CEST
September 2, 2024 12:22 UTC
[Investigating] There's an issue with zoom Recording. You may notice delays and the recordings take longer than normal to appear. This has been escalated to Zoom but please send in a ticket to media@sunet.se anyway so we know how many that is affected.

September 16, 2024 15:20 CEST
September 16, 2024 13:20 UTC
[Investigating] When utilisation increased after the summer holidays, we have encountered an intermediate issue with the Zoom on-premise recording service. This has resulted in the delay of the processing and making the recordings available and has unfortunately led to the loss of recordings that cannot be recovered. During the period from August 27 to September 5, the average loss of recordings was around 5%, in total around 250 recordings were lost. The night between September 5 and 6 NORDUnet implemented a workaround changing the disc configuration on the recording server VM’s. After that the number of lost recordings has dropped to less than 0,5% and a total of 5 recordings have been lost since. The root cause for the problem has so far not been identified. There are currently two different lines of investigations. NORDUnet are in constant contact with Zoom and provide them with all requested information. If there are critical recording needs, it is recommended to use local recording until the issue has been fully resolved.

September 27, 2024 08:25 CEST
September 27, 2024 06:25 UTC
[Investigating] The root cause for the problem has still not been identified. Zoom has deployed a new version of the recorder with added debugging, to help with the investigations. The level of lost recordings is still in the 0,5% range. Some of the lost recordings can be partly recovered manually, others are just very late (+48Hours) If there are very critical recording needs, it is recommended to use local recording until the issue has been fully resolved.

October 14, 2024 13:33 CEST
October 14, 2024 11:33 UTC
[Identified] Zoom believe that they have identified the root cause of the problem. It has to do with that the recording connector needs to migrate files during processing. (If the disk is busy at the time the file movement might fail and this is resulting in a “dirty” file, and this also affects subsequent files and is the reasoning for the generic slowness.) Zoom is working on a new release of the recording connector, that will be deployed as soon as available.

October 29, 2024 12:34 CET
October 29, 2024 11:34 UTC
[Monitoring] A new version of the Recording Connector has been deployed. The new version includes a permanent fix for the recording problem. During the next weeks we will monitor closely to verify that no recordings are being lost and that the recording flow is stable.

November 4, 2024 10:58 CET
November 4, 2024 09:58 UTC
[Monitoring] Unfortunately the new version of the Recording Connector did not resolve the problem. Zoom is continuing to work on a solution at their end.

November 18, 2024 09:53 CET
November 18, 2024 08:53 UTC
[Monitoring] Things are continuing to improve. The changes made last week has uncovered an NFS permission problem on the recording servers that Zoom has been able to reproduce. A fix for this was deployed over the weekend.

4

Upcoming Maintenances

2

Active Incidents

0

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

Upgrade MaintenancePlanned Maintenance

Schedule

November 21, 2024 05:30 - 06:30 CET
November 21, 2024 04:30 - 05:30 UTC

Components

SUNET Web

Locations

Wiki

Description

We will perform an upgrade that will affect wiki during the maintenance.
Infrastructure Maintenance (Kaltura)Planned Maintenance

Schedule

November 23, 2024 08:00 - November 24, 2024 21:00 CET
November 23, 2024 07:00 - November 24, 2024 20:00 UTC

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH

Description

There will be an infrastructure maintenance in a datacenter in Denmark. The operation requires all nodes of the cluster to be in maintenance mode at the same time, which in practical terms means that the cluster will be "shut down". And in order for this to happen, all VMs in the cluster will have to be powered off for the duration. Downtime is expected during the maintenance window on Saturday. Sunday is reserved.
Infrastructure Maintenance (Kaltura)Planned Maintenance

Schedule

November 30, 2024 08:00 - December 1, 2024 21:00 CET
November 30, 2024 07:00 - December 1, 2024 20:00 UTC

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH

Description

There will be an infrastructure maintenance in a datacenter in Denmark (another datacenter than the previous week). The operation requires all nodes of the cluster to be in maintenance mode at the same time, which in practical terms means that the cluster will be "shut down". And in order for this to happen, all VMs in the cluster will have to be powered off for the duration. Downtime is expected during the maintenance window on Saturday. Sunday is reserved.
Sunet Drive - MaintenancePlanned Maintenance

Schedule

December 3, 2024 17:00 - 22:00 CET
December 3, 2024 16:00 - 21:00 UTC

Components

SUNET Drive

Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR

Description

Tisdagen den 3:e december mellan kl 17 och 22 kommer vi genomföra två planjobb. 1. Minoruppgradering av Nextcloud 2. Utbyggnad av Collabora dokumentservrar Fullnodskunder kan räkna med ca 5 min nertid och singelnodskunder med ca 20 min nertid under intervallet. Dokumentredigering i Nextcloud office kommer vara otillgängligt ca 60 min för alla. On Tuesday, December 3 between 5 and 10 p.m., we will carry out two planned works. 1. Minor upgrade of Nextcloud 2. Expansion of Collabora document servers Full-node customers can count on approx. 5 min downtime and single-node customers approx. 20 min downtime during the interval. Document editing in Nextcloud office will be unavailable for about 60 minutes for everyone.

Locations

History (Last 7 days)

Issues with eduSign validatorPartial Service Disruption

Incident Status

Partial Service Disruption


Components

eduSign


Locations

eduSign validator



October 31, 2024 08:46 CET
October 31, 2024 07:46 UTC
[Investigating] We are experiencing issues with eduSign validator and investigating it.

October 31, 2024 09:20 CET
October 31, 2024 08:20 UTC
[Monitoring] Service is restored. Monitoring.

November 18, 2024 10:01 CET
November 18, 2024 09:01 UTC
[Resolved] Issue has been fixed.
EduID Service MaintenancePlanned Maintenance

Description

We will be performing scheduled maintenance on the EduID system. During this period, we will upgrade operating system and database services. We expect the EduID service should remain operational; however, please be aware of reduced redundancy.


Components

eduID


Locations

eduID Web, signup, dashboard, login, DNP


Schedule

November 14, 2024 09:00 - November 14, 2024 17:00 CET
November 14, 2024 08:00 - November 14, 2024 16:00 UTC


November 14, 2024 09:00 CET
November 14, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

November 14, 2024 17:00 CET
November 14, 2024 16:00 UTC
[Update] Scheduled maintenance is complete.