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Zoom

Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


September 5, 2025 13:29 CEST
September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

November 13, 2025 15:35 CET
November 13, 2025 14:35 UTC
IDENTIFIED

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

0

Upcoming Maintenances

2

Active Incidents

0

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

Storage maintenance 2 of 2Planned Maintenance

Description

Updates are being done on the storage infrastructure. No impact expected, but services are at risk.


Components

Kaltura


Locations

Mediaspace


Schedule

December 18, 2025 18:00 - December 18, 2025 23:00 CET
December 18, 2025 17:00 - December 18, 2025 22:00 UTC


December 18, 2025 18:00 CET
December 18, 2025 17:00 UTC
UPDATE

Scheduled maintenance is starting.

December 18, 2025 18:50 CET
December 18, 2025 17:50 UTC
UPDATE

There is an issue with the NFS storage, we are working on fixing it. Kaltura down, until we get NFS back.

December 18, 2025 18:57 CET
December 18, 2025 17:57 UTC
UPDATE

Kaltura is up again.

December 18, 2025 22:29 CET
December 18, 2025 21:29 UTC
UPDATE

Maintenance finished