Active Incident and Maintenance

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Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Planned Maintenance

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

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Slack

Status.io

Zoom

Connectivity issues with KalturaOperational

Incident Status

Operational

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


March 10, 2026 18:45 CET
March 10, 2026 17:45 UTC
IDENTIFIED

We have connectivity issues with Kaltura in Ballerup/Ørestad

March 10, 2026 23:06 CET
March 10, 2026 22:06 UTC
MONITORING

The issues have been remedied, but there might be some residual problems short-term. Monitoring.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Zoom Hardware MaintenancePlanned Maintenance

Description

During this maintenance Zoom zone 3 (Stockholm) will be taken offline. The other Zoom zones will handle the meetings. Approx. time: before midnight (least impact will be sought) Impact: On-going meetings will be interrupted. Duration: Unknown (although impact duration will be very short) This is to free up space for installation of new hardware 3-5th of March 2026. Installation and launch will be done some time thereafter and there is no set date for completion yet. After completion the Zone will mirror Zones 2 and 5 and will be 2 parts Meeting Connector and 1 part Zoom Meetings Hybrid with a sprinkle of Hybrid Room Interoperability, Hybrid Web Access Gateways and other things required.

Components

Zoom

Locations

On-Prem

Schedule

February 20, 2026 23:00 - March 22, 2026 23:59 CET
February 20, 2026 22:00 - March 22, 2026 22:59 UTC


February 20, 2026 23:00 CET
February 20, 2026 22:00 UTC
UPDATE

Scheduled maintenance is starting.

3

Upcoming Maintenances

2

Active Incidents

3

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

SUNET Wiki MaintenancePlanned Maintenance

Schedule

March 17, 2026 07:30 - 08:30 CET
March 17, 2026 06:30 - 07:30 UTC

Components

SUNET Web

Locations

Wiki

Description

A maintenance will be performed on SUNET Wiki. Wiki will not be accessible during maintenance window.
eduSEAL MaintenancePlanned Maintenance

Schedule

March 18, 2026 13:00 - 14:30 CET
March 18, 2026 12:00 - 13:30 UTC

Components

eduSeal

Locations

eduSeal API

Description

We will upgrade API and Sealer service. We do not expect any outage.
eduSign upgrade maintenancePlanned Maintenance

Schedule

March 19, 2026 17:00 - 18:00 CET
March 19, 2026 16:00 - 17:00 UTC

Components

eduSign

Locations

eduSign signer

Description

We are going to push a new version of the edusign api

Locations

History (Last 7 days)

Sunet Drive - Bug för adminkonton med samma emailaddressDegraded Performance

Incident Status

Degraded Performance


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS



February 17, 2026 18:27 CET
February 17, 2026 17:27 UTC
IDENTIFIED

Användare som har både ett sso konto och ett admin konto med samma epostaddress kommer att bli inloggad som sitt adminkonto i Drive, när de loggar in via sso. Workaround är att sätta en annan epost adress på admin konto (t.ex. uid+admin@university.edu) än den som man har på sso-kontot. Vi har öppnat ett ärende hos Nextcloud om detta.

March 12, 2026 16:31 CET
March 12, 2026 15:31 UTC
RESOLVED

Vi stänger denna incident. Vi fortsätter hantera det internt med Nextcloud support.
IBM ESS redundancy TestingPlanned Maintenance

Description

Redundancy and recovery will be tested by shutting down one of the two sites. The impact on the affected services should be minimal, with downtime being less than a minute.


Components

Kaltura


Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


Schedule

March 11, 2026 19:00 - March 11, 2026 21:00 CET
March 11, 2026 18:00 - March 11, 2026 20:00 UTC


March 11, 2026 10:19 CET
March 11, 2026 09:19 UTC
UPDATE

This maintenance has been cancelled and will be rescheduled.
RUT - Upgrade MaintenancePlanned Maintenance

Description

We are going to do maintenance on the backup system and storage back-end. There is no expected impact for users but we cannot rule it out completely because of the involved components.


Components

RUT


Locations

metadata verktyget, metadata katalogen


Schedule

March 10, 2026 12:00 - March 10, 2026 14:00 CET
March 10, 2026 11:00 - March 10, 2026 13:00 UTC


March 10, 2026 12:00 CET
March 10, 2026 11:00 UTC
UPDATE

Scheduled maintenance is starting.

March 10, 2026 12:41 CET
March 10, 2026 11:41 UTC
UPDATE

Completed
Intermittent issues with loginPartial Service Disruption

Incident Status

Partial Service Disruption


Components

eduID


Locations

signup, dashboard, login



March 7, 2026 11:00 CET
March 7, 2026 10:00 UTC
IDENTIFIED

Intermittent issues with eduID logins.

March 7, 2026 11:25 CET
March 7, 2026 10:25 UTC
MONITORING

We have identified the problem and implemented a fix. The service is stable now. Monitoring.

March 9, 2026 12:37 CET
March 9, 2026 11:37 UTC
RESOLVED

The service has remained stable since the incident.
eduSEAL was unavailable Operational

Incident Status

Operational


Components

eduSeal


Locations

eduSeal API



March 8, 2026 14:31 CET
March 8, 2026 13:31 UTC
MONITORING

The service EduSEAL was unavailable between 08:28 CEST and 14:27 CEST. Our cloud provider had an issue with their hypervisor that affected the service. The service is in operation again.

March 9, 2026 12:22 CET
March 9, 2026 11:22 UTC
RESOLVED

The service has remained stable since the incident.
Kaltura UpgradePlanned Maintenance

Description

Kaltura will be upgraded to new version. Expect up to 5 hours of downtime.


Components

Kaltura


Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


Schedule

March 7, 2026 09:00 - March 7, 2026 16:00 CET
March 7, 2026 08:00 - March 7, 2026 15:00 UTC


March 7, 2026 09:00 CET
March 7, 2026 08:00 UTC
UPDATE

Scheduled maintenance is starting.

March 7, 2026 16:00 CET
March 7, 2026 15:00 UTC
UPDATE

Scheduled maintenance is complete.