Active Incident

Updated a few seconds ago

For detailed Network status please visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Zoom




Operational

External Services

Incident Status

Operational

Components

Zoom

Locations

On-Prem



November 25, 2021 12:14 CET
[Identified] It's not possible to join meetings with web browser. Zoom is actively investigating.

November 25, 2021 13:54 CET
[Identified] Looks like there is a problem with our accounts propergating new meetings to the Webclient servers. Being worked on.

November 25, 2021 17:14 CET
[Identified] There is a yet unidentified problem with the Zoom servers in Frankfurt and Amsterdam. If you enable all regions it will work, but it cause GDPR problems, so this is not a solution we can recommend. But is a possible temporary workaround.

November 26, 2021 13:54 CET
[Identified] Some initial tests showing that joining via webclient seem to work now but no confirmation received yet from Zoom if it has been finally fixed.

November 29, 2021 09:32 CET
[Resolved] The issue with joining meetings from web browser has been fixed.

November 29, 2021 10:57 CET
[Identified] After short lived functionality joining by web browser is again not functioning.

December 2, 2021 10:48 CET
[Monitoring] Joining with web browser has been working for a while now but we haven’t received final confirmation from Zoom yet.

Incident Status

Operational

Components

Zoom

Locations

On-Prem



November 24, 2021 09:52 CET
[Identified] It's not possible to use breakout rooms in Zoom. It has been escalated to Zoom.

November 24, 2021 17:42 CET
[Identified] Zoom is still working on this but no ETR yet.

November 25, 2021 10:33 CET
[Identified] Troubleshooting is still ongoing, no ETR at this point. The case has been escalated higher within Zoom.

November 25, 2021 17:13 CET
[Identified] The issue has been identified as related to the latest client versions. It will be working on older client versions, but it is not recommended to downgrade due to security issues.

November 26, 2021 14:29 CET
[Identified] Until the breakout room issue has been resolved people that need breakout room functionality can, as a workaround, switch to Licensed as it seems to be working just fine on the Zoom public cloud.

November 26, 2021 14:39 CET
[Identified] If you switch to Licensed be aware that possible cloud recordings will be going to Zooms public cloud instead of the on-premise solution.

November 29, 2021 10:26 CET
[Identified] The problem has been identified as a meeting server side bug only affecting on-prem users. A workaround has been identified and will be deployed on the +1.500 meeting servers as soon as possible. More detailed timing to come.

November 30, 2021 07:47 CET
[Monitoring] The workaround has been implemented and tested. All breakout room functionality is restored.

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Upcoming Maintenances

2

Active Incidents

0

Incidents Last 7 Days

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Scheduled Maintenance

Kaltura UpgradePlanned Maintenance

Schedule

January 28, 2022 22:00 - January 30, 2022 09:00 CET

Components

Kaltura

Locations

Live streaming, Transcoding, Mediaspace

Description

The Kaltura On-Prem platform will be upgraded to a newer software version. The upgrade will start Friday 28/1 22.00 CET and be done Sunday 30/1 09.00 CET We advice you the test you Kaltura instance Sunday 30/1 after 09.00 CET We will upgrade to this version: Regional Cloud Release 2021 Q4 - December 4, 2021 You can find more information here: https://knowledge.kaltura.com/help/regional-cloud-release-notes#regional-cloud-release-2021-q4-december-4-2021 We are sorry for the inconvenience this may cause!

Locations

History (Last 7 days)

Description

Planned emergency maintenance for Edusign. Edusign web and signer will not be available during maintenance.


Components

eduSign


Locations

eduSign web, eduSign signer


Schedule

January 19, 2022 16:00 - January 19, 2022 18:00 CET



January 19, 2022 16:00 CET
[Update] Scheduled maintenance is starting.

January 19, 2022 18:00 CET
[Update] Scheduled maintenance is complete.