Active Incident and Maintenance

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eduroam




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Planned Maintenance

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Degraded Performance

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Zoom

Sunet Drive - Bug för adminkonton med samma emailaddressDegraded Performance

Incident Status

Degraded Performance

Components

SUNET Drive

Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


February 17, 2026 18:27 CET
February 17, 2026 17:27 UTC
IDENTIFIED

Användare som har både ett sso konto och ett admin konto med samma epostaddress kommer att bli inloggad som sitt adminkonto i Drive, när de loggar in via sso. Workaround är att sätta en annan epost adress på admin konto (t.ex. uid+admin@university.edu) än den som man har på sso-kontot. Vi har öppnat ett ärende hos Nextcloud om detta.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Zoom Hardware MaintenancePlanned Maintenance

Description

During this maintenance Zoom zone 3 (Stockholm) will be taken offline. The other Zoom zones will handle the meetings. Approx. time: before midnight (least impact will be sought) Impact: On-going meetings will be interrupted. Duration: Unknown (although impact duration will be very short) This is to free up space for installation of new hardware 3-5th of March 2026. Installation and launch will be done some time thereafter and there is no set date for completion yet. After completion the Zone will mirror Zones 2 and 5 and will be 2 parts Meeting Connector and 1 part Zoom Meetings Hybrid with a sprinkle of Hybrid Room Interoperability, Hybrid Web Access Gateways and other things required.

Components

Zoom

Locations

On-Prem

Schedule

February 20, 2026 23:00 - March 22, 2026 23:59 CET
February 20, 2026 22:00 - March 22, 2026 22:59 UTC


February 20, 2026 23:00 CET
February 20, 2026 22:00 UTC
UPDATE

Scheduled maintenance is starting.

1

Upcoming Maintenances

2

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

Kaltura UpgradePlanned Maintenance

Schedule

March 7, 2026 09:00 - 16:00 CET
March 7, 2026 08:00 - 15:00 UTC

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH

Description

Kaltura will be upgraded to new version. Expect up to 5 hours of downtime.

Locations

History (Last 7 days)

eduSEAL emergency maintenance Planned Maintenance

Description

The service may be unavailable when our cloud providers restarts the virtual machines for the service as part of an emergency maintenance.


Components

eduSeal


Locations

eduSeal API


Schedule

February 19, 2026 13:00 - February 19, 2026 15:00 CET
February 19, 2026 12:00 - February 19, 2026 14:00 UTC


February 19, 2026 13:00 CET
February 19, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.

February 19, 2026 15:00 CET
February 19, 2026 14:00 UTC
UPDATE

Scheduled maintenance is complete.
Sunet Drive - Maintenance - PRODPlanned Maintenance

Description

Den 17:e februari kl 17:00 - 22:00 kommer vi göra en majoruppdatering av Nextcloud från v 31 till v 32 i PROD instanserna. Kunder med prisplan 1 kommer uppleva ca 5 min nertid, medan kunder med prisplan 2 kan uppleva 20 min nertid. --- On February 17th between 17:00 - 22:00 we will perform a major update of Nextcloud from v31 to v32 in PROD instances. Customers on pricing plan 1 will experience about 5 minutes of downtime, while customers on pricing plan 2 may experience 20 minutes of downtime.


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


Schedule

February 17, 2026 17:00 - February 17, 2026 22:00 CET
February 17, 2026 16:00 - February 17, 2026 21:00 UTC


February 17, 2026 17:00 CET
February 17, 2026 16:00 UTC
UPDATE

Scheduled maintenance is starting.

February 17, 2026 21:50 CET
February 17, 2026 20:50 UTC
UPDATE

A required database conversion takes longer than expected, which affects all multinode customers. We will have to wait until the conversion finishes, until we can start Sunet Drive again.

February 18, 2026 11:15 CET
February 18, 2026 10:15 UTC
UPDATE

Maintenance finished
eduSign upgrade maintenancePlanned Maintenance

Description

We will upgrade the signapp during this maintenance. There will be a short downtime.


Components

eduSign


Locations

eduSign web


Schedule

February 16, 2026 17:00 - February 16, 2026 17:30 CET
February 16, 2026 16:00 - February 16, 2026 16:30 UTC


February 16, 2026 17:00 CET
February 16, 2026 16:00 UTC
UPDATE

Scheduled maintenance is starting.

February 16, 2026 17:07 CET
February 16, 2026 16:07 UTC
UPDATE

completed!