Active Incident

Updated a few seconds ago

For detailed Network status please visit: https://www.sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom dashboard issueOperational

Incident Status

Operational

Components

Zoom

Locations

On-Prem


March 24, 2025 13:52 CET
March 24, 2025 12:52 UTC
[Investigating] Seems some data dashboard is not processing, currently collecting information. Zoom has been notified.

March 24, 2025 14:40 CET
March 24, 2025 13:40 UTC
[Identified] Zoom have identified the issue and are working on a solution.

March 25, 2025 08:20 CET
March 25, 2025 07:20 UTC
[Monitoring] As of 18:00 CET 2025-03-24 the issue was fixed. Zoom is looking into recovering historical data.

April 9, 2025 07:29 CEST
April 9, 2025 05:29 UTC
[Monitoring] The missing historical dashboard data will be fixed by end of April.

1

Upcoming Maintenances

1

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

eduSign emergency maintenancePlanned Maintenance

Schedule

May 13, 2025 17:00 - 18:00 CEST
May 13, 2025 15:00 - 16:00 UTC

Components

eduSign

Locations

eduSign web, eduSign signer, eduSign validator

Description

We will have an emergency maintenance to improve performance and speed in the web UI as well as increase storage capacity for the app server.

Locations

History (Last 7 days)

eduSign service disruptionOperational

Incident Status

Operational


Components

eduSign


Locations

eduSign web, eduSign signer



May 9, 2025 09:34 CEST
May 9, 2025 07:34 UTC
[Investigating] There is currently an issue signing documents in eduSign. We are investigating.

May 9, 2025 09:35 CEST
May 9, 2025 07:35 UTC
[Investigating] Change status to service disruption.

May 9, 2025 10:57 CEST
May 9, 2025 08:57 UTC
[Monitoring] The incident with eduSign should now be resolved. We will continue to monitor the service.

May 12, 2025 16:26 CEST
May 12, 2025 14:26 UTC
[Resolved] No further disruptions has been reported. Setting status to resolved.
Kaltura Software UpgradePlanned Maintenance

Description

Kaltura will be down while we upgrade the platform. We expect to start Saturday morning at 8:00 CEST, and finish by 18:00 CEST. There might be unforeseen issues that extend this. Sunday will be used for testing and validation, and Kaltura is on standby Monday, in case of emergencies.


Components

Kaltura


Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


Schedule

May 10, 2025 08:00 - May 10, 2025 18:00 CEST
May 10, 2025 06:00 - May 10, 2025 16:00 UTC


May 10, 2025 08:01 CEST
May 10, 2025 06:01 UTC
[Update] Maintenance start

May 10, 2025 17:23 CEST
May 10, 2025 15:23 UTC
[Update] Maintenance window has been extended to 21:00 CEST.

May 10, 2025 21:02 CEST
May 10, 2025 19:02 UTC
[Update] Maintenance window has been extended to 23:00 CEST Systems are mostly operational, but some thing are acting up, we need some time to fix those before moving to sanity testing.

May 10, 2025 22:38 CEST
May 10, 2025 20:38 UTC
[Update] Sanity testing done. Systems are operational. Zoom recording integration is not working yet. All recordings are there, just not imported into Kaltura yet. This will be fixed tomorrow. Whisper REACH integration also not working. Expect a fix tomorrow as well. Amberscript integration is working. If anyone is still awake, feel free to start testing. We will stop for today and do a full validation tomorrow. Apologies for the delays during the maintenance.

May 11, 2025 12:32 CEST
May 11, 2025 10:32 UTC
[Update] Zoom recording integration to Kaltura has been fixed, recording from yesterday should be on their way now.

May 11, 2025 12:32 CEST
May 11, 2025 10:32 UTC
[Update] Kaltura maintenance has been completed.
eduSign hotfix releasePlanned Maintenance

Description

We are releasing a hotfix to solve some issues from yesterdays major release.


Components

eduSign


Locations

eduSign web, eduSign signer, eduSign validator


Schedule

May 7, 2025 17:42 - May 7, 2025 19:00 CEST
May 7, 2025 15:42 - May 7, 2025 17:00 UTC


May 7, 2025 17:44 CEST
May 7, 2025 15:44 UTC
[Update] Scheduled maintenance is starting.

May 7, 2025 18:13 CEST
May 7, 2025 16:13 UTC
[Update] Hotfix applied
Sunet Drive - MaintenancePlanned Maintenance

Description

Den 6:e maj kl 17 - 21 planerar vi en minor uppgradering av Nextcloud, fullnodskunder kan förvänta sig ca 5 min nertid under servicefönstret, medan singelnodskunder kan räkna med ca 20 min nertid. On May 6th from 5 - 9 pm we are planning a minor upgrade of Nextcloud, full node customers can expect approximately 5 minutes of downtime during the service window, while single node customers can expect approximately 20 minutes of downtime.


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI


Schedule

May 6, 2025 17:00 - May 6, 2025 19:00 CEST
May 6, 2025 15:00 - May 6, 2025 17:00 UTC


May 6, 2025 17:00 CEST
May 6, 2025 15:00 UTC
[Update] Scheduled maintenance is starting.

May 6, 2025 19:00 CEST
May 6, 2025 17:00 UTC
[Update] Scheduled maintenance is complete.
eduSign upgrade maintenancePlanned Maintenance

Description

During the scheduled window between 17:00 and 18:00 CET we will perform upgrade maintenance on the eduSign service. This will cause some downtime.


Components

eduSign


Locations

eduSign web, eduSign signer, eduSign validator


Schedule

May 6, 2025 17:00 - May 6, 2025 18:00 CEST
May 6, 2025 15:00 - May 6, 2025 16:00 UTC


May 6, 2025 17:00 CEST
May 6, 2025 15:00 UTC
[Update] Scheduled maintenance is starting.

May 6, 2025 18:00 CEST
May 6, 2025 16:00 UTC
[Update] Scheduled maintenance is complete.
Migration of mds.swamid.sePlanned Maintenance

Description

On 6th May 07:00 CEST we are going to move SWAMID MDQ behind new load balancer servers. We expect no outage with the service during the migration.


Components

SWAMID


Locations

Metadata Freshness - MDQ, Metadata Freshness - SWAMID 2.0, Metadata Freshness - IdP transitive, Metadata Freshness - SP transitive, Metadata Freshness - eduGAIN export


Schedule

May 6, 2025 07:00 - May 6, 2025 08:30 CEST
May 6, 2025 05:00 - May 6, 2025 06:30 UTC


May 6, 2025 07:00 CEST
May 6, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.

May 6, 2025 08:30 CEST
May 6, 2025 06:30 UTC
[Update] Scheduled maintenance is complete.