Active Incident

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Security Issue

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Security Issue

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Security Issue

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Kaltura and BOX IDP services temporarily unavailable Security Issue

Incident Status

Security Issue

Components

Box, Kaltura

Locations

Live streaming, Analytics, Transcoding, Box IDP, Mediaspace, REACH


October 21, 2026 13:33 CEST
October 21, 2026 11:33 UTC
IDENTIFIED

Kaltura and BOX IDP services are down for emergency maintenance pending a fix for current php vulnerability.

October 21, 2026 19:55 CEST
October 21, 2026 17:55 UTC
IDENTIFIED

Box IDP patched and available again

October 22, 2026 11:24 CEST
October 22, 2026 09:24 UTC
IDENTIFIED

We continue to work with Kaltura to receive a permanent fix before opening up the service.

October 22, 2026 11:32 CEST
October 22, 2026 09:32 UTC
IDENTIFIED

Kaltura will implement the fix for our on-premise installation during the afternoon.

October 22, 2026 17:51 CEST
October 22, 2026 15:51 UTC
IDENTIFIED

We estimate to have Sunet Play fully functional by Friday morning.
Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

1

Upcoming Maintenances

3

Active Incidents

5

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

Sunet Drive - Maintenance - PRODPlanned Maintenance

Schedule

October 27, 2026 17:00 - 22:00 CET
October 27, 2026 16:00 - 21:00 UTC

Components

SUNET Drive

Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS

Description

Den 27:e oktober kl 17:00 - 22:00 kommer vi göra en minoruppgradering av Nextcloud-relaterade appar i PRODinstanserna. Kunder med prisplan 1 kan uppleva ca 5 min nertid, medan kunder med prisplan 2 kan uppleva 20 min nertid. --- On October 27th between 17:00 - 22:00 we will perform a minor upgrade of related Nextcloud apps in PROD instances. Customers on pricing plan 1 might experience about 5 minutes of downtime, while customers on pricing plan 2 may experience 20 minutes of downtime.

Locations

History (Last 7 days)

Sunet Drive temporarily unavailableSecurity Issue

Incident Status

Security Issue


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS



October 21, 2026 11:13 CEST
October 21, 2026 09:13 UTC
IDENTIFIED

Sunet Drive has been temporarily shut down due to a critical vulnerability affecting PHP. The shutdown is a precautionary security measure. Service will be restored after security updates have been applied and verified. No estimated restoration time is currently available.

October 21, 2026 11:17 CEST
October 21, 2026 09:17 UTC
IDENTIFIED

The PHP security team has announced that patches will be made available by 16:00 CEST. We do not know how long it will take to roll out patches after that.

October 22, 2026 01:38 CEST
October 21, 2026 23:38 UTC
RESOLVED

The security patch has now been rolled out for all Sunet Drive instances.
Sunet Forum - emergency maintenanceSecurity Issue

Incident Status

Security Issue


Components

SUNET Web


Locations

Forum



October 21, 2026 13:27 CEST
October 21, 2026 11:27 UTC
INVESTIGATING

Sunet Forum är tillfälligt stängd Tjänsten är inte tillgänglig medan vi genomför akut säkerhetsunderhåll. Vi arbetar för att öppna tjänsten igen så snart som möjligt. --- Sunet Forum is temporarily unavailable The service is unavailable while we carry out urgent security maintenance. We are working to restore the service as soon as possible.

October 21, 2026 17:18 CEST
October 21, 2026 15:18 UTC
RESOLVED

Säkerhetsunderhåll avklarat. --- Security maintenance done.
Swamid services unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

SWAMID


Locations

Metadata Web, errorURL Service



October 21, 2026 11:07 CEST
October 21, 2026 09:07 UTC
IDENTIFIED

Due to the security vulnerabilities described in CVE‑2026‑109618 and CVE‑2026‑109619, we have, as a precautionary measure, shut down a number of services. They will remain unavailable until PHP (and subsequently Debian) have released patches and we have rebuilt the service. We have not seen any indications of intrusion. The shutdown is purely a preventive measure. Affected services * Metadata administration: Metadata cannot be updated or managed during the shutdown. * Test tools (release-check): It is not possible to verify attribute releases using the test tool. * Error pages (errorurl): Error pages that your IdP directs users to via errorurl are not available. What does this mean for you? * No changes to your metadata can be made through the administration interface. * Users who encounter an error during login may be shown an error page that does not work. Consider informing your support staff. SAML login and metadata distribution otherwise continues to function as usual.

October 21, 2026 16:53 CEST
October 21, 2026 14:53 UTC
RESOLVED

All services are updated and available.
geteduroam temporarily unavailableSecurity Issue

Incident Status

Security Issue


Components

eduroam


Locations

geteduroam



October 21, 2026 14:46 CEST
October 21, 2026 12:46 UTC
IDENTIFIED

geteduroam has been temporarily shut down due to a critical vulnerability affecting PHP. The shutdown is a precautionary security measure. This only affects the creation of new profiles, previously created profiles still works. Service will be restored after security updates have been applied and verified. No estimated restoration time is currently available.

October 21, 2026 16:32 CEST
October 21, 2026 14:32 UTC
RESOLVED

geteduroam is patched and available again