Active Incident and Maintenance

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Planned Maintenance

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Intermittent issues with Eduid loginOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login


March 25, 2026 06:02 CET
March 25, 2026 05:02 UTC
INVESTIGATING

Intermittent issues with eduID login. We are investigating.

March 25, 2026 06:20 CET
March 25, 2026 05:20 UTC
MONITORING

Issue has been fixed and service is stable.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

0

Upcoming Maintenances

3

Active Incidents

0

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

EduSeal - Emergency MaintenancePlanned Maintenance

Description

We are performing an urgent security update. We expect some minor and short disturbances during the maintenance window.


Components

eduSeal


Locations

eduSeal API


Schedule

July 9, 2026 17:12 - July 9, 2026 19:00 CEST
July 9, 2026 15:12 - July 9, 2026 17:00 UTC


July 9, 2026 17:14 CEST
July 9, 2026 15:14 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 19:00 CEST
July 9, 2026 17:00 UTC
UPDATE

Scheduled maintenance is complete.
Sunet Drive - Emergency MaintenancePlanned Maintenance

Description

Vår molnleverantör kommer att utföra akut underhåll för att installera kritiska säkerhetsuppdateringar och starta om de berörda systemen. Kunder med prisplan 1 kan uppleva mindre störningar, medan kunder med prisplan 2 inte kommer att kunna använda tjänsten under tiden servrarna startas om. Detta påverkar både PROD och TEST-miljöerna. --- Our cloud provider will perform emergency maintenance to apply critical patches and reboot affected systems. Customers on pricing plan 1 will experience minor disturbances, while customers on pricing plan 2 will not be able to use the service during the reboot of the servers. This will affect both PROD and TEST instances.


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


Schedule

July 9, 2026 12:00 - July 9, 2026 17:00 CEST
July 9, 2026 10:00 - July 9, 2026 15:00 UTC


July 9, 2026 12:00 CEST
July 9, 2026 10:00 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 19:00 CEST
July 9, 2026 17:00 UTC
UPDATE

Scheduled maintenance is complete.
Sunet Drive - Emergency MaintenancePlanned Maintenance

Description

Vår molnleverantör kommer att utföra akut underhåll för att installera kritiska säkerhetsuppdateringar och starta om de berörda systemen. Kunder med prisplan 1 kan uppleva mindre störningar, medan kunder med prisplan 2 inte kommer att kunna använda tjänsten under tiden servrarna startas om. Detta påverkar både PROD och TEST-miljöerna. --- Our cloud provider will perform emergency maintenance to apply critical patches and reboot affected systems. Maintenance taking longer than expected. Customers on pricing plan 1 will experience minor disturbances, while customers on pricing plan 2 will not be able to use the service during the reboot of the servers. This will affect both PROD and TEST instances.


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


Schedule

July 9, 2026 12:00 - July 9, 2026 19:00 CEST
July 9, 2026 10:00 - July 9, 2026 17:00 UTC


July 9, 2026 17:13 CEST
July 9, 2026 15:13 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 18:09 CEST
July 9, 2026 16:09 UTC
UPDATE

Maintenance Completed.
RUT - Emergency MaintenancePlanned Maintenance

Description

Maintenance is taking longer than expected. We will be applying system patches during this maintenance window. RUT and related services will be unavailable for the duration of the maintenance. Note: It is hard to estimate an exact time for the end of the maintenance.


Components

RUT


Locations

Metadataverktyget, Metadatakatalogen


Schedule

July 9, 2026 12:00 - July 9, 2026 19:00 CEST
July 9, 2026 10:00 - July 9, 2026 17:00 UTC


July 9, 2026 17:17 CEST
July 9, 2026 15:17 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 18:08 CEST
July 9, 2026 16:08 UTC
UPDATE

Maintenance Completed
EduSeal - Emergency MaintenancePlanned Maintenance

Description

We are performing an urgent security update. We expect some minor and short disturbances during the maintenance window.


Components

eduSeal


Locations

eduSeal API


Schedule

July 9, 2026 12:00 - July 9, 2026 17:00 CEST
July 9, 2026 10:00 - July 9, 2026 15:00 UTC


July 9, 2026 12:00 CEST
July 9, 2026 10:00 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 17:00 CEST
July 9, 2026 15:00 UTC
UPDATE

Scheduled maintenance is complete.
eduID/BankID IdP MaintenancePlanned Maintenance

Description

Our cloud provider will perform emergency maintenance. It may affect the use of BankID to login to eduid.se during the maintenance.


Components

eduID, BankID IdP


Locations

login, BankID IdP


Schedule

July 9, 2026 12:00 - July 9, 2026 17:00 CEST
July 9, 2026 10:00 - July 9, 2026 15:00 UTC


July 9, 2026 12:00 CEST
July 9, 2026 10:00 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 17:00 CEST
July 9, 2026 15:00 UTC
UPDATE

Scheduled maintenance is complete.
RUT - Emergency MaintenancePlanned Maintenance

Description

We will be applying system patches during this maintenance window. RUT and related services will be unavailable for the duration of the maintenance. Note: It is hard to estimate an exact time for the end of the maintenance


Components

RUT


Locations

Metadataverktyget, Metadatakatalogen


Schedule

July 9, 2026 12:00 - July 9, 2026 16:00 CEST
July 9, 2026 10:00 - July 9, 2026 14:00 UTC


July 9, 2026 12:00 CEST
July 9, 2026 10:00 UTC
UPDATE

Scheduled maintenance is starting.

July 9, 2026 16:00 CEST
July 9, 2026 14:00 UTC
UPDATE

Scheduled maintenance is complete.
eduSEAL MaintenancePlanned Maintenance

Description

We are upgrading system packages and rebooting servers. Minor interference with the service can occur within the maintenance window.


Components

eduSeal


Locations

eduSeal API


Schedule

July 8, 2026 17:00 - July 8, 2026 18:30 CEST
July 8, 2026 15:00 - July 8, 2026 16:30 UTC


July 8, 2026 17:00 CEST
July 8, 2026 15:00 UTC
UPDATE

Scheduled maintenance is starting.

July 8, 2026 18:30 CEST
July 8, 2026 16:30 UTC
UPDATE

Scheduled maintenance is complete.