Active Incident

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Intermittent issues with Eduid loginOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login


March 25, 2026 06:02 CET
March 25, 2026 05:02 UTC
INVESTIGATING

Intermittent issues with eduID login. We are investigating.

March 25, 2026 06:20 CET
March 25, 2026 05:20 UTC
MONITORING

Issue has been fixed and service is stable.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

0

Upcoming Maintenances

3

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

Sunet Drive - multinode service disruptionService Disruption

Incident Status

Service Disruption


Components

SUNET Drive


Locations

BTH, HIS, HV, KMH, MAU, SHH, UU, KI



May 22, 2026 13:35 CEST
May 22, 2026 11:35 UTC
IDENTIFIED

A database operation has unexpectedly affected the availability of the database for multinode customers. This affects the access to Sunet Drive for the listed customers. We have no estimated time to resolution at the moment. We will update this incident when we have more information.

May 22, 2026 13:56 CEST
May 22, 2026 11:56 UTC
MONITORING

The multinode instances are now back on-line. We are monitoring and will update again when we can confirm that the database operation is completed and there will be no more disruption.

May 25, 2026 08:14 CEST
May 25, 2026 06:14 UTC
RESOLVED

No more disruptions har been detected. The incident is resolved.
RUT - Rutine MaintenancePlanned Maintenance

Description

We are going to do a rolling restart of the server cluster. There will be very minor impact during this procedure.


Components

RUT


Locations

Metadataverktyget


Schedule

May 20, 2026 17:00 - May 20, 2026 18:00 CEST
May 20, 2026 15:00 - May 20, 2026 16:00 UTC


May 20, 2026 17:00 CEST
May 20, 2026 15:00 UTC
UPDATE

Scheduled maintenance is starting.

May 20, 2026 18:00 CEST
May 20, 2026 16:00 UTC
UPDATE

Scheduled maintenance is complete.
eduSign - Emergency MaintenancePlanned Maintenance

Description

We are going to apply a hotfix. There will be a short downtime during the allocated timeslot.


Components

eduSign


Locations

eduSign web, eduSign signer


Schedule

May 19, 2026 18:00 - May 19, 2026 19:00 CEST
May 19, 2026 16:00 - May 19, 2026 17:00 UTC


May 19, 2026 18:00 CEST
May 19, 2026 16:00 UTC
UPDATE

Scheduled maintenance is starting.

May 19, 2026 19:00 CEST
May 19, 2026 17:00 UTC
UPDATE

Scheduled maintenance is complete.
Sunet Drive - MaintenancePlanned Maintenance

Description

Sunet Drive genomgår schemalagda omstarter av servern. Tillfälliga åtkomstavbrott förväntas. Användningen av Collabora kommer att påverkas för alla kunder. Användningen av drive.suent.se för kunder med prisplan 2 kommer att påverkas. Sunet Drive is undergoing scheduled server reboots. Temporary access interruptions are expected. Using Collabora will be affected for all customers. Using drive.suent.se for customers with pricing plan 2 will be affected.


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


Schedule

May 19, 2026 17:00 - May 19, 2026 18:30 CEST
May 19, 2026 15:00 - May 19, 2026 16:30 UTC


May 19, 2026 17:00 CEST
May 19, 2026 15:00 UTC
UPDATE

Scheduled maintenance is starting.

May 19, 2026 18:30 CEST
May 19, 2026 16:30 UTC
UPDATE

Scheduled maintenance is complete.