Active Incident

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For detailed Network status please visit: https://www.sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Eduseal API is downOperational

Incident Status

Operational

Components

eduSeal

Locations

eduSeal API


November 19, 2025 12:45 CET
November 19, 2025 11:45 UTC
INVESTIGATING

Eduseal API is down currenlty. We are investigating.

November 19, 2025 13:24 CET
November 19, 2025 12:24 UTC
MONITORING

The service is back up.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Issues with eduIDOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login, DNP


November 6, 2025 08:39 CET
November 6, 2025 07:39 UTC
INVESTIGATING

We are experiencing issues with eduID.

November 6, 2025 09:25 CET
November 6, 2025 08:25 UTC
INVESTIGATING

We are experiencing issues with eduID.

November 6, 2025 09:34 CET
November 6, 2025 08:34 UTC
INVESTIGATING

Users are reporting issues logging in with eduID.

November 6, 2025 10:07 CET
November 6, 2025 09:07 UTC
MONITORING

The logging issue is now resolved. We are monitoring the service.

November 6, 2025 10:23 CET
November 6, 2025 09:23 UTC
MONITORING

The start time of the incident is reported wrong, it started at 08:39 CET/7:39 UTC.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


September 5, 2025 13:29 CEST
September 5, 2025 11:29 UTC
INVESTIGATING

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

November 13, 2025 15:35 CET
November 13, 2025 14:35 UTC
IDENTIFIED

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

0

Upcoming Maintenances

4

Active Incidents

2

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

Media services degradedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Kaltura


Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH



December 6, 2025 16:20 CET
December 6, 2025 15:20 UTC
INVESTIGATING

Media services are working in a degraded state. Investigating.

December 6, 2025 19:28 CET
December 6, 2025 18:28 UTC
IDENTIFIED

The services are as of now up and running, however new analytics data is not being collected currently.

December 7, 2025 11:31 CET
December 7, 2025 10:31 UTC
RESOLVED

The issue has been resolved, services are up and running, including analytics.
Zoom issueOperational

Incident Status

Operational


Components

Zoom


Locations

Licensed, On-Prem, Recording



December 5, 2025 10:05 CET
December 5, 2025 09:05 UTC
INVESTIGATING

Investigating issue at cloudfaire

December 5, 2025 10:07 CET
December 5, 2025 09:07 UTC
INVESTIGATING

Service is down

December 5, 2025 10:38 CET
December 5, 2025 09:38 UTC
MONITORING

Zoom is working.

December 5, 2025 17:36 CET
December 5, 2025 16:36 UTC
RESOLVED

The issue at Cloudflare is resolved and Zoom is working.