Active Incident

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Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Partial Service Disruption

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Degraded Performance

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Mailfilter TLSA certificate mismatchOperational

Incident Status

Operational

Components

Mailfilter-ng

Locations

Incoming


November 14, 2025 10:43 CET
November 14, 2025 09:43 UTC
[Identified] Degraded Performance

A TLSA certificate mismatch on mailfilter.sunet.se resulted in mail delays, predominantly affecting customers using M365. The issue was between 2025-11-13 14:30 and 2025-11-14 09:00 CEST.

November 14, 2025 10:44 CET
November 14, 2025 09:44 UTC
[Monitoring] Operational

The issue has been fixed and will be monitored.

November 15, 2025 07:09 CET
November 15, 2025 06:09 UTC
[Monitoring] Operational

The certificate was missing required SAN and we have rolled it back.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
[Investigating] Partial Service Disruption

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
[Investigating] Partial Service Disruption

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
[Identified] Partial Service Disruption

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Issues with eduIDOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login, DNP


November 6, 2025 08:39 CET
November 6, 2025 07:39 UTC
[Investigating] Service Disruption

We are experiencing issues with eduID.

November 6, 2025 09:25 CET
November 6, 2025 08:25 UTC
[Investigating] Service Disruption

We are experiencing issues with eduID.

November 6, 2025 09:34 CET
November 6, 2025 08:34 UTC
[Investigating] Service Disruption

Users are reporting issues logging in with eduID.

November 6, 2025 10:07 CET
November 6, 2025 09:07 UTC
[Monitoring] Operational

The logging issue is now resolved. We are monitoring the service.

November 6, 2025 10:23 CET
November 6, 2025 09:23 UTC
[Monitoring] Operational

The start time of the incident is reported wrong, it started at 08:39 CET/7:39 UTC.
Intermittent issue with content sharing från Zoom RoomsDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


September 5, 2025 13:29 CEST
September 5, 2025 11:29 UTC
[Investigating] Degraded Performance

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

November 13, 2025 15:35 CET
November 13, 2025 14:35 UTC
[Identified] Degraded Performance

We have seen issues with content sharing från Zoom Rooms where the panel just loads and loads and doesn’t start sharing. And then just hangs. Intermittently. A reboot of the zoom room (via admin) solves the issue.

0

Upcoming Maintenances

4

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

Zoom issueDegraded Performance

Incident Status

Degraded Performance


Components

Zoom


Locations

On-Prem



September 2, 2025 12:34 CEST
September 2, 2025 10:34 UTC
[Investigating] Degraded Performance

We have seen intermittent slowness when joining a Zoom meeting.

November 10, 2025 09:50 CET
November 10, 2025 08:50 UTC
[Resolved] Operational

The issue has been resolved by shutting down the MMR’s causing the problem.
Zoom Zone 3 (Stockholm) issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Zoom


Locations

Recording



October 17, 2025 09:55 CEST
October 17, 2025 07:55 UTC
[Investigating] Partial Service Disruption

The Zoom zone in Stockholm has some issues, expect problems with ongoing recordings.

October 17, 2025 09:59 CEST
October 17, 2025 07:59 UTC
[Identified] Partial Service Disruption

Zoom Recordings failed on Zoom Zone 3 due to storage issues. NFS server crashed because of this and is currently recovering. Monitoring closely and the system is rebalancing. But it might take hours.

October 19, 2025 15:03 CEST
October 19, 2025 13:03 UTC
[Monitoring] Operational

All missing recordings have been recovered.

November 10, 2025 09:49 CET
November 10, 2025 08:49 UTC
[Resolved] Operational

The issue has been resolved. All recordings should be recovered.