Active Incident

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Intermittent issues with Eduid loginOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login


March 25, 2026 06:02 CET
March 25, 2026 05:02 UTC
INVESTIGATING

Intermittent issues with eduID login. We are investigating.

March 25, 2026 06:20 CET
March 25, 2026 05:20 UTC
MONITORING

Issue has been fixed and service is stable.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

2

Upcoming Maintenances

3

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

eduSign MaintenancePlanned Maintenance

Schedule

June 3, 2026 17:00 - 18:00 CEST
June 3, 2026 15:00 - 16:00 UTC

Components

eduSign

Locations

eduSign web

Description

We will perform some more intricate maintenance on the signapp this Wednesday evening. There might be some disturbances during the allocated time-window. There might also be a short maintenance on Thursday morning if needed. New status for that will be added if needed.
eduSEAL MaintenancePlanned Maintenance

Schedule

June 4, 2026 17:00 - 19:00 CEST
June 4, 2026 15:00 - 17:00 UTC

Components

eduSeal

Locations

eduSeal API

Description

We are upgrading system packages and rebooting servers. Minor interference with the service can occur within the maintenance window.

Locations

History (Last 7 days)

Underhållsarbetet på KMH's drive instansPlanned Maintenance

Description

Sunet kommer utföra migreringsarbete av KMHs Sunet drive instans från multinod till fullnodskund. Detta görs för att uppnå ökad redundans, stabilitet och prestanda.


Components

SUNET Drive


Locations

KMH


Schedule

May 28, 2026 09:00 - May 28, 2026 12:00 CEST
May 28, 2026 07:00 - May 28, 2026 10:00 UTC


May 28, 2026 09:00 CEST
May 28, 2026 07:00 UTC
UPDATE

Scheduled maintenance is starting.

May 28, 2026 10:59 CEST
May 28, 2026 08:59 UTC
UPDATE

Underhållsarbetet är nu slutfört
Sunet Drive - multinode service disruptionService Disruption

Incident Status

Service Disruption


Components

SUNET Drive


Locations

BTH, HIS, HV, KMH, MAU, SHH, UU, KI



May 22, 2026 13:35 CEST
May 22, 2026 11:35 UTC
IDENTIFIED

A database operation has unexpectedly affected the availability of the database for multinode customers. This affects the access to Sunet Drive for the listed customers. We have no estimated time to resolution at the moment. We will update this incident when we have more information.

May 22, 2026 13:56 CEST
May 22, 2026 11:56 UTC
MONITORING

The multinode instances are now back on-line. We are monitoring and will update again when we can confirm that the database operation is completed and there will be no more disruption.

May 25, 2026 08:14 CEST
May 25, 2026 06:14 UTC
RESOLVED

No more disruptions har been detected. The incident is resolved.