Active Incident and Maintenance

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For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Planned Maintenance

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Intermittent issues with Eduid loginOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login


March 25, 2026 06:02 CET
March 25, 2026 05:02 UTC
INVESTIGATING

Intermittent issues with eduID login. We are investigating.

March 25, 2026 06:20 CET
March 25, 2026 05:20 UTC
MONITORING

Issue has been fixed and service is stable.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.
Zoom Troubleshooting MaintenancePlanned Maintenance

Description

We will enable two extra Zone to do some testing after putting some new things in place. The goal is still to find enough data to locate the problem with the communication between the Zones. The effect on customers will be a return to the symptoms we had a few weeks ago and unless we find and fix the actual cause we will revert to running on one zone efter the service windows securing a stable usable service for the following morning. Those symptoms include interrupted and split meetings (both audio and/or video), being unable to connect to meeting with error 103033, problems with entering or leaving breakout rooms.

Components

Zoom

Locations

On-Prem

Schedule

May 15, 2026 14:00 - 18:00 CEST
May 15, 2026 12:00 - 16:00 UTC


May 15, 2026 14:00 CEST
May 15, 2026 12:00 UTC
UPDATE

Scheduled maintenance is starting.

2

Upcoming Maintenances

3

Active Incidents

0

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Scheduled Maintenance

Sunet Drive - MaintenancePlanned Maintenance

Schedule

May 19, 2026 17:00 - 18:30 CEST
May 19, 2026 15:00 - 16:30 UTC

Components

SUNET Drive

Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS

Description

Sunet Drive genomgår schemalagda omstarter av servern. Tillfälliga åtkomstavbrott förväntas. Användningen av Collabora kommer att påverkas för alla kunder. Användningen av drive.suent.se för kunder med prisplan 2 kommer att påverkas. Sunet Drive is undergoing scheduled server reboots. Temporary access interruptions are expected. Using Collabora will be affected for all customers. Using drive.suent.se for customers with pricing plan 2 will be affected.
RUT - Rutine MaintenancePlanned Maintenance

Schedule

May 20, 2026 17:00 - 18:00 CEST
May 20, 2026 15:00 - 16:00 UTC

Components

RUT

Locations

Metadataverktyget

Description

We are going to do a rolling restart of the server cluster. There will be very minor impact during this procedure.

Locations

History (Last 7 days)

EduSign - emergency maintenance Planned Maintenance

Description

We have to perform server maintenance on EduSign's app server. The service will be unavailable during the maintenance.


Components

eduSign


Locations

eduSign web, eduSign signer


Schedule

May 13, 2026 17:00 - May 13, 2026 18:30 CEST
May 13, 2026 15:00 - May 13, 2026 16:30 UTC


May 13, 2026 17:00 CEST
May 13, 2026 15:00 UTC
UPDATE

Scheduled maintenance is starting.

May 13, 2026 17:20 CEST
May 13, 2026 15:20 UTC
UPDATE

Maintenance completed
Sunet Drive - maintenance Planned Maintenance

Description

Vi kommer att genomföra planerat underhåll på portal.drive.sunet.se och drive.sunet.se, och vi förväntar oss ingen nedtid. Eventuellt så kan enstaka inloggingar via portalen misslyckas. Detta påverkar inte inloggningar direkt mot er drive-instans (<kund>.drive.sunet.se). We will be performing scheduled maintenance on portal.drive.sunet.se and drive.sunet.se, and we do not expect any downtime. Occasionally, logins via the portal may fail. This does not affect logins directly to your drive instance (<customer>.drive.sunet.se).


Components

SUNET Drive


Locations

BTH, GiH, HB, HH, HIS, HV, KAU, KMH, LNU, LTU, MAU, MDU, Non affiliated SUNET customer, SciLifeLab, SHH, SU, SUNET, SUNI, UU, VR, KI, HHS


Schedule

May 13, 2026 08:00 - May 13, 2026 08:15 CEST
May 13, 2026 06:00 - May 13, 2026 06:15 UTC


May 13, 2026 08:00 CEST
May 13, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

May 13, 2026 08:15 CEST
May 13, 2026 06:15 UTC
UPDATE

Scheduled maintenance is complete.